We strongly suggest that you contact us through our support tickets platform, as this will ensure that your question is forwarded to the right department for your particular inquiry. If you don’t have a Paygol account, you can use our contact form.
If you receive this kind of error it may be due to suspicious/inaccurate information.
If you receive this kind of error it may be due to suspicious/inaccurate information. It’s also possible that you are missing information such as a valid personal ID scan (an image not containing a valid ID will cause your request to be rejected). This will also happen if the website you provided is invalid, incomplete or against our Terms of Service, even under reasonable doubt.
You will see a notification icon at the top of your screen if you have any unread messages, which can be accessed through the “Tickets” section of your dashboard. You will also receive a notification email each time you have a new message from us.
Some ready-to-use IPN files may have safety measures to make sure that the payment notification actually comes from Paygol. In these cases, trying to access the file on your browser will cause an error. If you need to test notifications, we strongly suggest that you use a Paygol payment button and set your account to Test mode.