F.A.Q. Buyers

I’m having problems with my purchase, what can I do?

If you have problems with any of your transactions, please contact our help desk.

With some payment methods I’m being asked for my Personal ID, what does this mean?

Some payment methods in Latin America require you to provide your national identification number as provided by your government, for example CPF for Brazil, CURP for Mexico, RUT for Chile and DNI for Argentina. Please note that providing an invalid or made-up number is very likely to result in an error, so please make sure that the information being provided is real.