Fees are only applied to successful transactions. You can see transaction fees at your dashboard.
All payouts will have a flat €20.00 fee. An additional percentage fee will be applied to online wallet payouts. This percentage fee directly corresponds to the fees charged by that particular online wallet service.
Provided that you are eligible for payouts; Paygol will process them via bank transfer or another form of online wallet transfer (these options can be found inside your Paygol panel).
You can request a new payout at https://secure.paygol.com/dashboard/payouts at any time, as long as the amount of your withdrawable balance is equal to or higher than the minimum payout amount and no payouts have been issued in the last 5 days.
Please note that payout requests can take a maximum of 7 working days to be issued.
All of our payment methods have a waiting period before funds become withdrawable. The waiting period is calculated individually for each transaction from the moment it’s completed. In your balance, the estimated amount does not consider the waiting period on the calculation, while the withdrawable amount does. Information about waiting periods can be found at your dashboard.
Your payout can take up to 7 business days to be issued after you request it. Even though we can’t guarantee a shorter payout time due to the multiple factors involved, the actual waiting time in most cases is 3 working days or less.
The SWIFT/BIC code is a bank identifier used when transferring money between banks, particularly for international wire transfers. Each bank has its own code, you can look for it on your bank’s website or ask them directly.
The IBAN (International Bank Account Number) is used to identify a bank account internationally. In countries supporting IBAN (such as most european countries) each bank account should have an IBAN assigned to it.
For us to be able to issue a payout by bank transfer, both the IBAN/bank account and the SWIFT/BIC code of the bank must be provided.
You will only be able to request a payout if the withdrawable amount is equal to or higher than the minimum payout amount, it’s not possible for us to issue payouts lower than that.
Under some specific circumstances your balance may vary, in most cases this means that a chargeback has been issued.
This can happen in a number of situations, such as your customer not receiving the product or not being happy with it. It’s also possible for chargebacks to be issued due to fraud reports or suspicion, among other reasons. In order to reduce chargebacks to a minimum, please be sure to deliver the products promptly and keep good communications with your customers.
Mobile transactions (SMS/Call) have an expiration time of 12 months counting from the moment they are completed. Unpaid transactions that are older than the expiration time will not be paid out.
Non-mobile transactions do not expire.
While your account is still active you will be able to request payouts as usual, as long as your withdrawable amount is equal to or higher than the minimum payout amount. Remaining unpaid balances can not be paid out after an account is deleted.