1. What is Paygol?

Paygol is an online payment platform which allows merchants to receive payments through a wide array of payment methods in a fast and easy way.

1. Why should I add Paygol as a payment option?

Our platform is widely recognized for its features and ease of use. Worldwide coverage with multiple languages and currencies means that your potential customer base is dramatically increased. Our support team is ready to help you make the most out of our services.

5. Why do I receive a business information error?

If you receive this kind of error it may be due to suspicious/inaccurate information. It’s also possible that you are missing information such as a valid personal ID scan (an image not containing a valid ID will cause your request to be rejected). This will also happen if the website you provided is invalid, incomplete or against our Terms of Service, even under reasonable doubt.

12. Why is my ticket “Closed”?

Tickets will automatically change to “Closed” status after each reply from us, this is just to keep things organized and does not mean we have forgotten about your case. If you need to, just send a reply and it will be opened again, there is no need to create a new ticket.

2. How can I apply for payment methods?

At the “Payment methods” section of your dashboard you will be able to apply for new payment methods. After your request, our approvals team will check if your account is compliant with the specific requirements of the payment method requested. The approval process usually takes less than 24 working hours, except for paysafecard which may take up to 7 working days.

3. How can I get approved for paysafecard payments?

Paysafecard policies are very strict. We recommend that your website complies with the following guidelines:

1. In the case of online games, you are licensed to sell products/services.

2. In the case of online games, an existing userbase (ideally with live server information, such as online players).

3. You have a clear and defined shop with visible products/services and prices.

4. A shop model. This means that the products/services being offered must be clearly defined as purchases. Any occurrence of the word “donation” in your website will lead to an automatic rejection.

5. An imprint ( a page such as “Terms of Service”, “Contact Us”, “About us”, etc. containing legal information about you and your website).

6. A real, standalone domain. paysafecard will not approve website links based on blogs, social media sites, or just an IP with no domain name.

5. How do I keep track of the payments I receive?

You can check your latest transactions and also search for specific ones at the “Reports” section of your Dashboard.

Transaction Status Definitions

Completed-Consumer completed the payment process successfully and your account has been credited.
 
Created-Consumer never completed the payment process, or the payment has not yet been registered by the payment method provider.
 
Failed-Consumer attempted a payment but the payment method provider did not accept the payment.
 
Rejected-Paygol has rejected the payment, likely due to a notification from the payment method provider.
6. Are there any payment limits or restrictions that I need to be aware of?

SMS/Call: Mobile operators handle available price points and payment limits directly, under their own criteria.

Direct/Local Payments (Latin America): 999.99 EUR per transaction.

Direct/Local Payments (Europe): 300.00 EUR per transaction with a limit of 10 transactions per day.

Credit Cards: 399.99 EUR per transaction.

paysafecard: 999.99 EUR per transaction.

*Please note that these limits may change over time with no prior notice.

7. What are the IBAN and SWIFT/BIC codes?

The SWIFT/BIC code is a bank identifier used when transferring money between banks, particularly for international wire transfers. Each bank has its own code, you can look for it on your bank’s website or ask them directly.

The IBAN (International Bank Account Number) is used to identify a bank account internationally. In countries supporting IBAN (such as most european countries) each bank account should have an IBAN assigned to it.

For us to be able to issue a payout by bank transfer, both the IBAN/bank account and the SWIFT/BIC code of the bank must be provided.

10. Why did I get a chargeback?

This can happen in a number of situations, such as your customer not receiving the product or not being happy with it. It’s also possible for chargebacks to be issued due to fraud reports or suspicion, among other reasons. In order to reduce chargebacks to a minimum, please be sure to deliver the products promptly and keep good communications with your customers.

11. Can my Paygol balance expire?

Mobile transactions (SMS/Call) have an expiration time of 12 months counting from the moment they are completed. Unpaid transactions that are older than the expiration time will not be paid out.

Non-mobile transactions do not expire.

2. How can I perform test payments before going live?

At the top of your Dashboard you will be able to change your account to Test mode. Please note that Test mode only works with our basic implementation (payment screen), not with our advanced/API implementation. In Test mode you will be able to simulate successful payments, including payment notifications to your platform (IPN).

3. Where can I find my payment button’s code?

After you create a service, click on the gear shaped icon at the “My Services” section at your Dashboard, to the right side of your service’s name, and you will be taken to our implementation documentation where the examples will appear customized with your service’s information, ready to be copied and pasted into your website.

7. Why am I asked to enter a price and currency when creating a Standard “integrated” type service if I can change them directly on the payment button code?

When creating a Standard “integrated” type service you will be asked for a price and currency. This is only used when generating the sample button code at the implementation documentation page, and nowhere else. If you plan on entering the information directly at your code later, or if your website dynamically handles pricing (such as when you use a billing or CMS platform with a Paygol plugin), it’s safe to enter any price/currency when creating your service, since this will be overridden by your platform.

2. Are there any payment limits or restrictions that I need to be aware of?

SMS/Call: Mobile operators handle available price points and payment limits directly, under their own criteria.

Direct/Local Payments (Latin America): 999.99 EUR per transaction.

Direct/Local Payments (Europe): 300.00 EUR per transaction with a limit of 10 transactions per day.

Credit Card: 399.99 EUR per transaction.

paysafecard: 999.99 EUR per transaction.

*Please note that these limits may change over time with no prior notice.