Accounts


5. Why do I receive a business information error?

If you receive this kind of error it may be due to suspicious/inaccurate information. It’s also possible that you are missing information such as a valid personal ID scan (an image not containing a valid ID will cause your request to be rejected). This will also happen if the website you provided is invalid, incomplete or against our Terms of Service, even under reasonable doubt.

12. Why is my ticket “Closed”?

Tickets will automatically change to “Closed” status after each reply from us, this is just to keep things organized and does not mean we have forgotten about your case. If you need to, just send a reply and it will be opened again, there is no need to create a new ticket.